Delivery Information

Shipping & Delivery

What is the delivery lead time like for my order?

We aim to get your order to you within 3 working days from the date your order was shipped. On a daily basis, our friendly courier partners strive to make deliveries happen between 12pm - 6pm ( Monday – Friday )

My order is not here yet. What should I do?

Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 1 - 14 business days for your order to arrive depending on the given estimated delivery time on your product. If you have any concerns, please do not hesitate to contact Customer Service at customer@hajraonline.com or call us at 011-10637864 from 9.30 am to 5.30 pm (Monday – Friday) .

Who are our logistic partners?

Orders are shipped via Skynet . Our partners are just as dedicated as we are in delivering your Hajra Online products to you as soon as possible.

Want to track your orders?

Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders via the links below:

http://www.skynet.com.my/track-trace/ , click on the tab “Track your shipment here”, and then click on”track”

What is your Returns policy?

Returns are accepted if returned within 30 days of receipt (for local orders). Only products that are unworn unaltered, unwashed and in sellable condition can be returned. For change of sizes and colors are not allowed. Please to be informed that returns are free of charge!